India Talks

Dear All,
If you want Super Success - Master Conversation Skills!!

The key?

Striking a fine balance between listening and speaking is the key to
good conversation skills that help build rapport, attract people, helps
get your point across succinctly and can be leveraged to get desired
results.

Outlined below is a list of conversation winners that can come to your
aid.

Enjoy!! And best of luck for your Super Success this new Samvat!!


If you want Super Success - Master Conversation Skills

Speak with clarity:

If people frequently tell you "I don't understand" step back and
evaluate your speaking skills. Do you dictate, sound patronising or talk
too fast? Practice speaking slower, calibrating your style & vocabulary
to suit your audience. Remember, it is not just what you say but how you
say it that also matters.

In some meetings when you are adressing client's managers and executives
from other functional areas the CA must give a brief background to the
point and if it involves some technical or professional knowledge
explain to the listeners briefly about that knowledge so that they can
understand that point of the agenda. If a supply chain management point
regarding changing inventory control policy is being discussed, the CA
must briefly elaborate on the same before indicating the advantages or
disadvantages.

Listen carefully and attentively:

When talking to clients, most CAs don't focus well on listening; instead
they just wait to speak. By displaying good listening skills, you build
trust and show interest. Asking relevant questions, using positive
gestures like eye contact, nodding or smiling and picking up the thread
of the conversation shows you are `really' engaged and empathetic. You
adopt the role of a trusted advisor. Listening also makes one understand
clearly others point pf view and particularly may prove to be a useful
skill during B2B meetings where one can close the deals favorably on a
win-win note.

Allow others to express their opinions:

Allow them to give others their clarification and help them by letting
them know what exactly you want. Conversation, like a game of tennis, is
a two-way process. Use it to extract others' opinions and not just as a
tool for telling them yours. View pauses & short silences as time to
think and respond.

Extroverts have natural flair for conducting conversation but the real
skill lies in including the quieter ones, who may be struggling to get
their point across but do have valuable views to contribute. Encourage
introverts to speak and even help them to give a clarity to their point
by explaining to others in the meeting after taking the consent from the
speaker/chair.

Respect the fact that people have differing opinions, which makes
conversation interesting and lively. Instead of launching on a
single-minded mission to prove yourself correct, when faced with a
challenge to your opinion, accept gracefully saying "It is possible to
have differing views on this subject, and you may be right. My personal
view is." In short disagree gracefully.

Use tact to change the subject, which at times maybe needed to retain
focus or to deflect to neutral territory. Steer smartly during a break
in the conversation but if the break doesn't come, interject saying
"Tell me more about" or "Going back to."

Resist the urge to be a `know-all': Despite all your success and depth
of knowledge, accept the fact that you cannot have all the answers. So,
wait for people to ask for your advice.

In short, get others to speak, practice active listening, know what to
say and how to say it and most importantly, when to say nothing!! Like
Obama!

Sometimes saying nothing or keeping silent may also yield solution as
clients including their employees may come out with more acceptable
solutions than you expect or had thought of.

Thank you for such nice guidelines, surely valuable.

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Those are really good tips.. i was an introvert before.. i developed my speaking skills when i got into marketing.. although i still have a lot more to develop...I guess its also about practise too..

Conversation/communication skills is the topmost priority that an employer looks for in its employee these days. Valuable tips for sure.

100% Agreed!

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learn english ie it

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Sarkari Naukri - Sarkari Naukri India